Privacy Policy

1. Introduction

Welcome to Pembarthy Metal Handicrafts (operating under "Metal Artisan"). We deeply respect the privacy of our patrons, collectors, and website visitors. This Privacy Policy details how we collect, use, protect, and handle your personally identifiable information when you visit our website, communicate with our atelier, or commission an artwork.

By accessing our website or engaging our concierge services, you consent to the data practices described in this policy. We ensure that our data handling aligns with the highest standards of international discretion and security.

2. Information We Collect

To provide our bespoke services and fulfill global commissions, we may collect the following types of information:

• Identity Data: Full name, title, and corporate/institutional affiliation (if applicable).
• Contact Data: Email address, telephone/WhatsApp numbers, billing address, and delivery destination.
• Commission Data: Architectural plans, interior photographs, design preferences, and specific details regarding your bespoke requests or heritage metal exchange items.
• Transaction Data: Payment details, bank transfer receipts, and historical order information. (Note: We use secure third-party payment gateways; we do not store sensitive credit card numbers on our servers).
• Technical Data: IP address, browser type, time zone setting, and website usage statistics collected via cookies.

3. How We Use Your Information

The information we collect from you is utilized strictly to elevate your experience and fulfill our obligations as an atelier. We use this data to:

• Process, coordinate, and deliver your private commissions and orders securely.
• Communicate with you regarding design approvals, crafting progress, and logistics.
• Facilitate the Heritage Metal Exchange Program, including evaluating submitted photographs and providing accurate quotations.
• Improve our website performance, layout, and customer service responses.
• Send periodic updates regarding our collections or atelier news (only if you have explicitly opted in, and you may unsubscribe at any time).

4. Information Sharing & Disclosure

Discretion is a core tenet of our atelier. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

We may share necessary data exclusively with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These include:

• Global Logistics Partners: To securely package, insure, and deliver your masterpieces to your estate or institution.
• Secure Payment Processors: To facilitate safe and encrypted financial transactions.

All third parties are contractually obligated to keep your information strictly confidential. We may also release information when its release is appropriate to comply with the law or protect our rights, property, or safety.

5. Data Security

We implement a variety of rigorous security measures to maintain the safety of your personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of authorized personnel who have special access rights to such systems, and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

6. Cookies and Tracking Technologies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you disable cookies, some features that make your site experience more efficient may not function properly.

7. Your Rights

Depending on your location and applicable data protection laws (such as GDPR or CCPA), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request the deletion of your personal data from our records.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our concierge team using the details provided below.

8. Contact Us

If there are any questions regarding this privacy policy, or if you wish to exercise your data rights, you may contact our atelier using the information below:

Pembarthy Metal Handicrafts (Metal Artisan)
Pembarthy Heritage Village, Jangaon District
Telangana, India
seenuchary7@gmail.com
+91 72073 66856